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Seven Tips for Forging an Appropriate Online Apologyby Denise Keller
Despite best efforts, mistakes happen to every small business at some point. The key is not to panic, but to apologize to customers—the right way—and assure them that you are still worthy of their trust, confidence, and respect.
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Five Commandments of Small-Biz Email Marketing Awesomenessby Gary Levitt
Is email marketing for your small business even worth doing? Yes, if you do it well. To ensure your campaigns are effective, you should be practicing the Five Commandments for email awesomeness.
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Four Ways to Keep Your Online Audience Interestedby Tim Eyre
Much like an attractive store, a well-designed website will attract customers who will be happy to be there—and happy to stay. Avoid these four common mistakes that can turn visitors away and hurt your business.
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Is Your 'About Us' Page Effective?by Kevin B. Levi
For a small B2B business, the second most important page on its website after its homepage is its "About Us" page. Learn a highly effective formula for creating content for your "About Us" page, and how to track its effectiveness.
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Three New Ways to Market Your Small Businessby Sandra Rand
Running your small business is a labor of love, but promoting it with new, targeted efforts is necessary to connect with customers. Learn how to keep things fresh and stay connected when marketing your business.
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Five Ways to Quickly Build Backlinks (and Get Relevant Traffic)by C. Wise
If you're a small business, building backlinks to your website can be an effective way to gain traffic and increase revenue—no matter what your industry. Here are five ways to kick off your link-building with ease.
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Seven SMB Marketing Trends for 2011by Niel Robertson
This will be the year online advertising turns its attention to small and midsize businesses (SMBs). Many SMBs could get overwhelmed by the number of new online marketing tools. Here are seven trends that'll create the biggest opportunity—and confusion—for SMBs ...
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Four Affordable Tools That Can Help You Market Your Businessby Steve Adams
Small-business owners often feel the cash-flow pinch, especially when they're starting out. Because their resources are limited, they may feel that their marketing efforts have to be limited as well. Yet what they may not realize is that they already ...
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Nine Marketing Tips for Black Friday, Small Business Saturday, and Cyber Mondayby Joe Manna
Large retailers can count on Black Friday to turn their books from red to black, and online retailers have Cyber Monday to cash in afterward. This year, though, we also have Small Business Saturday. So how can a small business ...
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Four Questions to Ask Yourself Before Starting a Businessby Stephen Johnson
Many people are bullish about growth prospects now that the Great Financial Crisis seems largely behind us. But a lack of planning and preparedness will sink many of ambitions to start a business. These four questions can help structure your ...
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12 Small-Business Marketing Phone Tips for the 12 Days Till Christmasby Kevin Baker
During the holiday season, how do you reconcile the high-pressure needs of your small business with your family's desire to roast chestnuts on an open fire? Having a virtual phone service can help, as can these 12 small-business phone tips ...
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Bambi vs. Godzilla: How to Work With Very Big Clientsby Matthew Stibbe
Who said small firms can do business only with other small firms? If you can get your foot in the door, working for Fortune 500 companies is the smart way to grow a profitable marketing firm. This is how one ...
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Five Reasons Why Social Media Is Right for Small Businessby Mike Krause
When it comes to social media, the one thing that small and midsize businesses want to know is this: Is it worth it? Yes, it is. Here are five quick reasons why.
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Six Socially Responsible Tactics That Grow Your Small Businessby Geri Stengel
It's a global trend: Consumers want to buy from, employees want to work for, and other businesses want supplies from, socially responsible enterprises. Small-business owners can use the corporate social responsibility trend to improve their own businesses and stand out ...
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What Online Content Will People Pay For?by Miles Galliford
Since the Internet began, some 40 years ago, most of its content has been free to access. Today, that is still the case. However, paid content is one of the fastest-growing areas of Internet business, generating more than $15 billion ...
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Four Social Media Tips for Small Businessesby Peter Bingaman
Social media can be an effective marketing tool for small businesses. However, different businesses have different needs and different reasons for adopting social media. Regardless of the reason, social media can serve as an efficient, low-cost marketing tool for businesses ...
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Eight Reasons for Small Businesses to Dip Their Toes in the Email Marketing Pondby Wendy Lowe
When Shop.org surveyed retailers for its State of Retailing Online 2009 report, it found that email was the most-mentioned successful tactic overall. What are you waiting for...?
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Cures for Eight Common Small-Marketing-Firm Ailmentsby Steve Adams
Small-agency quirks don't have to be fatal. In fact, many can be fixed by applying simple technologies that provide big-business tools while allowing firms to stay true to their small-business core. The following eight cures to the common small-marketing-firm ailments ...
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A Two-Step Process for Launching Successful Email-Marketing Campaigns: Find Your Voice, and Segmentby Steve Adams
Email is one of the easiest, most affordable, and most effective marketing tools out there. Nonetheless, launching an email-marketing program can seem a daunting challenge, especially for time-strapped entrepreneurs and small-business owners.
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Improve Your Email Marketing Through Segmentationby Michael Clark
Not all customers are alike, and what appeals to one may not interest another. Therefore, it is important that you connect the message you are sending to your customers' differing interests.
Email messages that are segmented, targeted, and relevant to the ...