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Customer Service Can Make or Break Your Brand: Eight Steps for Successby Barbara Bix
What's the use in receiving stellar product reviews and making lots of sales if you can't pick up the pieces when something goes wrong? Here are eight ways to protect your brand when tackling customer problems.
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Case Study: How Olympus Spurred Product Awareness and Sales With Augmented Realityby Kimberly Smith
Consumers are up to four times more likely to buy a product once they’ve held it in their hands. But it can be challenging to get people into stores, let alone within reaching distance of your product. To provide the ...
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Three Techniques for Real Innovation in Product Development by Jeff Greenhouse
Product, price, place, and promotion are the four Ps of marketing. These days, however, there's a frenetic obsession with promotion, confusion about place, and a hectic battle over price. Amid the chaos, that first P is often overlooked.
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How to Get Your Message Heard in a Crowded Marketby Kathryn Roy
Many companies in crowded markets continue to go head to head against vendors with similar (or better) products. It's scary to narrow your focus to a smaller set of prospects, but if you address their needs—the "jobs" they want done—before ...
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The Secret to Success in a Down Economy: Market Intelligence
by Barbara BixEspecially in a down economy, it's important to understand where the opportunities are—and how to capitalize on them. Luckily, today's companies have many avenues for gathering such information.
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The Value of SaaS Isn't Just Lower Costby Peter A. Cohen
Build a value proposition for your SaaS solution that's supported by multiple legs, because there's danger in relying on a single strategic advantage over your competitors. In other words, it's hard to sit on a one-legged stool.
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Selling Like Billy Mays: Five Essential Character Traits That Make a Product Easy to Sellby Barry Densa
Billy Mays, who, sadly, passed away at age 50, was a potbellied, black-bearded Atlantic City carnival barker who wore a blue long-sleeve shirt and a white undershirt. And direct marketers loved him. According to Mays, to be great and an ...
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Emerging Consumer Values: Why Brands Must Adjustby Claire Ratushny
Consumer trends come and go. What else is new?
Plenty. We're living in an unprecedented era when several critical elements—consumers' rising debt, higher costs for basic necessities, low savings rates, shrinking assets, and a growing awareness of environmental issues—have gradually come ...
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Software Sales: How to Do More With Lessby Tim Keyes
"Do more with less." That is the challenge for software marketers today: to get better results from their marketing programs on increasingly smaller budgets.
It's important for software marketers to analyze the effectiveness of their programs and determine their return on ...
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Affiliate Marketing: How to Boost Sales and Minimize Risk
by Kimberly SmithAffiliate marketing is in a growth stage, strengthened of late by an explosion in the number of bloggers and other site publishers who are recognizing its rewards. But an affiliate program can be catastrophic if they are not well-managed.
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A Three-Step Product Commercialization Insurance Policy: How a GM Can Overcome the Oddsby Michael Barr
Bringing a new product to market is one of the most costly and risky activities that any GM faces.
Voice-of-the-customer research and stage gate reviews have improved the odds of achieving success. But do they go far enough?
Three important tasks are ...
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Going Viral With Your B2B Marketing: Q&A With David Meerman Scottby Mack Collier
Viral marketing has been all the rage in recent years: Companies are intoxicated with the idea of creating the next video that spreads across the Internet and becomes a viral sensation.
But for every successful viral effort there are countless attempts ...
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How to Create Marketing Demos That Sell Productsby Amy Gesenhues
One of the biggest challenges that marketing departments face is producing marketing tools that actually get used by the sales team.
You want to create marketing tools that help sell products, not collateral that sits on a shelf. So how do ...
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What Social Media Marketing Is Notby BL Ochman
Despite all the talk, the mainstream media coverage, the conferences, courses, and books on social media marketing, there's quite a bit of ambivalence, fear, and (sometimes) outright hostility directed toward social media by CMOs, CEOs, and CFOs.
All of this leads ...
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How to Sell the Experience When Features and Benefits Aren't Enough
by Jonathan KranzSuppose your product features are much like your competitors', and the benefits of using your products or services are similar. Looks like you're on the commodity train.
When a typical approach fails to distinguish your business from the pack, it ...
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Recovering the Lost Art of Product Marketingby Laura Patterson
With product marketing, your company will be able to prepare the sales channels to relate to the buyer and enable these channels to focus on the most effective messages and programs. You will be able to develop outbound marketing initiatives ...
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New Products: The Real Challenge Is in Execution, Not Strategyby Barry Curewitz
Marketers love talking about products like the Swiffer or iPod, two colossal successes in terms of brilliance in innovation and new product development. In fact, rumor has it there are more consulting firms taking credit for Swiffer's development and success ...
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MarketingProfs Video: Seesmic Presages Video as a Personal Communication Toolby Matt Dickman
What do you get when you combine video, social networking, micromedia, and a very savvy French entrepreneur? You get Seesmic.
Seesmic is a social network where the primary content is video. Users record video, post it to the site, and other ...
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MarketingProfs Video: Simplifying AJAX for Marketersby Matt Dickman
Complex technical terms are often thrown around in the media or on blogs. Does the average marketer know what half of these terms mean? This series is aimed at illustrating (this is where the whiteboard comes into play) complex terms ...
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Six Steps to Give a Boring Product Some Buzzby Jerry Bader
There is no reason why every company can't deliver an exciting image to its audience; one that generates the kind of buzz and excitement usually associated with companies like Apple, Victoria's Secret, Benetton, Absolut Vodka, and Sony.
It may seem impossible ...