Community: How-to articles covering the latest marketing tactics, tips, and strategies.
Community Trolls: Types, Motivations, and SolutionsDan SullivanUnderstanding causation—including the underlying motivation of various troll types—and the impact trolls seek and have on other people, is essential to understanding how best to handle them.
The Best Social Media Management Software [Infographic]How does the social management software you use compare with the ones receiving the best reviews? Find out the rankings of 13 social media management products in the following infographic.
Facebook Timeline Contests vs. Facebook Apps: Which One Should You Choose? [Infographic]Verónica Maria JarskiIf you're having a hard time deciding when to use a Facebook Timeline contest and when to use a Facebook app, this infographic highlighting their differences can help you decide.
The Power of the Hashtag in Promoting Music (and Just About Anything Else)Kyle LacyHashtags are powerful, useful tools for marketing, communication, and driving engagement. They are an excellent way to break through the noise of the Internet and reach valuable audiences.
Social Media Lessons You Learned in Kindergarten [Infographic]Verónica Maria JarskiGetting involved in a social network can be intimidating when you don't know the platform's etiquette. But many of the rules in social media are the same lessons taught in ...
Five Ways to Boost Attendee Engagement at EventsPatrick CavaEvents used to be about getting bodies in the door, then delivering a message to a captive audience and hoping it sticks. But today's busy professionals—attendees and event organizers alike—don't ...
Community Managers: Salaries, Skill-Sets, and Experience LevelsAyaz NanjiCommunity managers are less technical and more seasoned than is often portrayed, with an average of eight years of work experience and three years of community management experience, according to ...
Twignorance: Are Twitter Holdouts Missing Out? An Interview With Jason FallsBarry FeldmanRecently, a client told me he wanted to share his content with a larger audience and reach out to prospects, but added, "I don't have time for Twitter. It's trivial. ...
Five Steps to Successful Experience-Driven CommerceLoni StarkCompeting on price is not a sustainable strategy for most businesses. So, instead of asking "how low can I go?" ask "how high can I set the bar to deliver ...
Five Steps to Improve Your Marketing to Generation-YJoeri Van den BerghMillennials grew up with the Internet, and they are used to having everything at their fingertips. After interviews with 21 global marketing executives, we defined a five-step plan for improving ...
Community: Podcasts containing in-depth interviews with smart marketers from all walks of life.
Building Your Brand's Community: Dan Sullivan of Crowdly Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneCrowdly founder Dan Sullivan shares insights about community management, brand advocacy, influencer outreach, and the psychology of trolls.
Cause Marketing and Autism Awareness: Jason Falls of CafePress Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneJason Falls of CafePress talks about cause marketing, Autism Awareness Month, and how businesses of any size can give back to the community.
Rethink Your Audience: Author and Digital Strategist Sam Ford on Marketing Smarts [Podcast]by Matthew GrantThough living in a new era of participatory media, our notions of what constitutes an audience and what audiences actually do has not changed much since the broadcast era—and that's a problem, argues Sam Ford.
Everybody Makes Mistakes: David B. Thomas on Social Media Policies [Podcast]by Matthew GrantDavid B. Thomas, senior director of content and community for Salesforce Marketing Cloud and author of The Executive's Guide to Enterprise Social Media Strategy, discusses social media policies.
A Passion for People: Intel's Ekaterina Walter Talks Entrepreneurial Success on Marketing Smarts [Podcast]by Matthew Grant"All of us want to belong, and all of us really want to make an impact, and some of us... we invent Facebook," Ekaterina Walter, social media strategist at Intel and author of Think Like Zuck told me during this ...
Content, Social, Sales, and Community: Highlights From a Year of Marketing Smarts [Podcast]by Matthew GrantWe covered a range of topics on the Marketing Smarts podcast in 2012. In this episode we share some highlights on creating compelling content, allowing social media to humanize your organization, building community, and navigating the sometimes tricky relationship between ...
To Grow You Must Change: John Jantsch on Marketing Smarts [Podcast]by Matthew GrantJohn Jantsch believes that if businesses are to grow, they need to be ready, willing, and able to change. To navigate and instigate such change, business leaders need a clarity of purpose and they need to set big, audacious goals.
Small Town Rules: Author Becky McCray on Marketing Smarts [Podcast]by Matthew Grant"There will be times when your income is zero and you just might as well plan for that right now," Becky McCray told me. She is a resident of Hopeton, Oklahoma (population 30), cattle rancher, liquor store owner, and co-author ...
Reaching the Unreachable: Boston University's Dean Elmore on Marketing Smarts [Podcast]by Matthew GrantBoston University's Dean of Students Kenn Elmore discusses BU's sometimes-pioneering use of social media, including for "reaching the unreachable." During our conversation, I asked him to explain what he meant by "the unreachable."
Smart Marketers Road Show Rundown With Jeff Mayersohn and Lou Imbriano [Podcast]by Matthew GrantThe final stop of the MarketingProfs Smart Marketers Tour was the beautiful deCordova Museum in Lincoln, MA, on July 10, and it was our best-attended. Our guests were Jeff Mayersohn, owner of the Harvard Bookstore in Harvard Square, Cambridge, and ...
Community: Online seminar broadcasts from the best minds in marketing
- Transform Your Business to Be the Most Highly Recommended Brand in Your CategoryBroadcast on 3/27/2014 with Paul RandIn this PRO seminar, one of the pioneers of word-of-mouth marketing will share best practices and real-world examples showing how you can become the most highly recommended brand, and gain a competitive edge.
- Sharing is CaringBroadcast on 4/11/2013 with Stephanie FilerIn this free MPU class from our MarketingProfs University course, Cracking the Facebook Code, you'll see examples of how Facebook can be used to attract and engage clients and learn how Facebook can be a powerful tool for non-profits and for-profits alike.
- How to Collaborate Effectively Within Your Organization to Strengthen Your BrandBroadcast on 11/15/2012 with Elaine FogelThis PRO seminar will give marketers the resources and inspiration they need to collaborate with other departments. You'll learn how to turn employees into brand ambassadors who will enhance customer relationships, advocate branding compliance, promote trust, and help your business.
- MarketingProfs University: The Social Habit 2012—How Americans Really Use Social MediaBroadcast on 10/11/2012 with Tom WebsterThis PRO seminar will provide genuine insight and actionable tips as Tom guides attendees through an interactive exploration of what America's "Social Habit" really means for content creators, marketers, and brands.
- Using Crowdsourcing to Develop and Enhance Your ContentBroadcast on 9/27/2012 with David BratvoldIn this PRO seminar, you'll learn what crowdsourcing is, why it's important, and how you can use it to beef up your content.
- How to Get the Most Out of Your Facebook AdsBroadcast on 5/17/2012 with Eshwar BelaniLearn how to dramatically improve the effectiveness, reach, and ROI of your Facebook campaigns and how to use ad targeting and optimization tools outside of Facebook to create, launch, and test thousands of ads targeted at just as many (if not more) micro-segments.
- Cognitive Surplus: How Sharing and Collaboration Can Benefit Marketers in a Connected AgeBroadcast on 4/19/2012 with Clay ShirkyIn this seminar, Clay Shirky will show you how to tap into your customers' cognitive surplus by providing a platform for customer collaboration—and how this collaboration can turn into big positive results for your business. Plus you'll discover how you, as a marketer, can become more valuable to your company through the insights you gain by fostering this collaboration.
- Turning Social Referrals into Measurable Business ResultsBroadcast on 3/22/2012 with Nicole GoodyearIn this seminar, you'll review B2B social referral case studies to discover how they can bring measurable results to your business including higher conversion rates and increased average order and lifetime value. You'll walk away with practical knowledge on how to create and measure social referral programs that drive more qualified leads, increase sales, and produce rich social content for your brand.
- MarketingProfs University: Growing & Engaging Your Subscribers, Fans, and FollowersBroadcast on 2/9/2012 with Jeff RohrsThis PRO seminar and first class of MarketingProfs University's Social Media Marketing: The Full Monty will teach you how to effectively grow your fans, followers and subscribers with integrated social media and email marketing.
- Charting New Frontiers: Marketing Discoveries from the B2B ForumBroadcast on 4/21/2011 with B2B Forum SpeakersJoin us for this FREE preview seminar of the B2B Forum 2011 and discover what's working now in B2B marketing. Journey with four speakers from the B2B Forum 2011 and explore ways to generate more leads and sales from four key programs—marketing automation, online communities, email, and video marketing.
Community: Tutorials — tactical marketing know-how in just 10 minutes from subject matter experts
- Take 10: Three Ingredients That Turn Engagement Into Measurable Business ResultsReleased on 11/22/2013 with Rachel HappeIn just 10 minutes, you'll learn how to build a successful engagement strategy that will help shape your business and bring in the results you need.
- Take 10 Video Series: Five Ways to Step Up Your Twitter GameReleased on 8/31/2012 with Megan BerryLearn five easy-to-implement steps that will help you improve your Twitter presence faster than you can type and schedule your next 140-character tweet.
- Take 10 Video Series: Seven Steps to Measuring Social Media ROIReleased on 7/13/2012 with David B. ThomasIn just 10 minutes, David B. Thomas will walk you through a step-by-step approach that will help you understand how to measure the bottom-line value of your social media efforts.
- Take 10: How to Convince People to Take Action for Your CauseReleased on 3/30/2012 with Katya AndresenIn just 10 minutes, you'll learn how to make your cause stand out by making it relatable; compelling donors to take action.
- Take 10: How to Integrate Social Media Into Your Daily RoutineReleased on 3/23/2012 with Beth SchillaciIn just 10 minutes, you'll learn how to integrate social media into your marketing mix effectively by working it into your daily routine.
- Take 10 Author Series: How to Become a Go-To Resource for CustomersReleased on 2/24/2012 with Brian SolisIn just 10 minutes, Brian tells you exactly what you need to do to become relevant and a go-to resource for your customer.
- Take 10: How to Deal With Negative Comments on FacebookReleased on 8/19/2011 with Paul ChaneyDuring this 10-minute tactical webcast, you'll learn how to manage comments from your Facebook Page's admin panel, filter out certain words or phrases, and set permissions on what fans can and cannot post.
- Take 10: How to Host a Successful Twitter ChatReleased on 7/8/2011 with Verónica Maria JarskiIn this Take 10, Verónica Maria Jarski takes you through the eight essential ingredients of a rockin' good Twitter chat.
- Take 10: How to Gather Competitive Intelligence from Q&A ForumsReleased on 4/29/2011 with Scott SwigartIn this Take 10, competitive intelligence expert Scott Swigart tells you which Q&A sites are prime spots for unearthing a mother lode of information on your competition and how best to stake your claim.
- Take 10: The Secret to Making New Contacts on LinkedInReleased on 10/8/2010 with Jason AlbaWhether you're interested in forging professional relationships with other LinkedIn users, introducing your brand to promising prospects, or reaching out to industry thought leaders for advice, don’t make a move until you understand the best practices presented in this 10-minute tutorial by Jason Alba.
Community: Marketing downloads for the busy professional
- Content Machine: The Street Guide to Building a Successful Content Marketing Program in 7 WeeksMarketingProfs' 30-page How-To Guide, CONTENT MACHINE: The Street Guide to Building a Successful Content Marketing Program in 7 Weeks, provides a week-by-week agenda for launching your content marketing program using a strategic, systematic process.
- Social Media Integration Success StoriesTwitter. Facebook. LinkedIn. While these social media tools are all effective on their own, they work best when part of other marketing programs. See how 10 companies have maximized results by integrating social media into traditional marketing efforts.
- Research Spotlight: FacebookResearch Spotlight: Facebook helps you focus on the most popular social network today. Get the research insights you need to create successful Facebook campaigns. Learn who's on Facebook, what they're doing, and how best to reach them.
- Facebook Success StoriesWhen it comes to social networking sites, Facebook boasts the most loyal visitors on the Web. So it's easy to see why successful brands are embracing it as a platform to connect with customers. Facebook Success Stories gives you the real scoop on how 21 companies, including Adobe and Dunkin' Donuts, are pushing the social media marketing envelope using Facebook's tools and apps.